Are you passionate about technology and exceptional customer service? Do you enjoy troubleshooting various technical issues across software, hardware, networks, and applications? Then this could be the perfect role for you!
Akkodis has partnered with a leading investment management firm to recruit a Senior IT Support Analyst to join their global support team. Based in San Francisco, you will be the primary IT support contact for the office, providing both onsite and remote assistance to ensure smooth operations across the organization.
What You'll Do:
- End-to-End Support: Manage and resolve IT support tickets from start to finish, ensuring quick, high-quality service for employees across the organization.
- On-Site & Remote Troubleshooting: Resolve technical issues related to hardware, software, networks, and enterprise applications. Be prepared to troubleshoot in both onsite and remote scenarios.
- End-User Training & Documentation: Deliver clear, concise support documentation and training to end-users, helping them efficiently adopt IT processes.
- IT Equipment Management: Handle the setup, deployment, and recovery of desktops, laptops, and peripherals, ensuring IT equipment meets the team's needs.
- Problem Solving & ITIL: Apply your knowledge of ITIL and service management to prioritize tasks, manage escalations, and resolve complex technical issues.
- Collaboration & Relationship Building: Work closely with global teams, contributing to a positive service desk culture and building strong relationships with stakeholders across all levels of the organization.
What You'll Need:
- Experience: At least 5+ years of IT support experience in a corporate environment; experience in financial services is a plus.
- Technical Expertise: Strong knowledge of Windows OS (Windows 10), Office 365, and Active Directory. Familiarity with security groups, distribution groups, and troubleshooting user account issues is essential. You should also be proficient in troubleshooting all types of technical service requests related to personal computers, networks, smartphones/tablets, AV systems, and enterprise applications.
- Problem-Solving Mindset: Ability to approach technical challenges methodically, providing clear and concise solutions.
- Customer Focus: A commitment to delivering exceptional service with the ability to explain technical concepts to non-technical users in an accessible way.
- Adaptability: A broad skill set including deskside support, remote support, hardware troubleshooting, and AV system management.
- Education: Post-secondary education in Computer Science, Information Technology, or a related field.
- Certifications: Relevant certifications such as ITIL, Microsoft, CompTIA, etc., are a plus!
Additional Information:
The salary range for this position is $90,000 to $120,000.
US state/city legislation requires Akkodis to include a reasonable estimate of the compensation range for this role. The base salary range shown here is a reasonable expectation for the posted role and is part of a competitive total rewards package which includes comprehensive benefits, a performance-based incentive plan, a 401 (k) plan and paid time off. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, experience and expertise.
If you are interested in learning more or would like to discuss any other Senior IT Support related roles, don't hesitate to apply today!
